FAQ

Questions? We've got answers

Plain English answers about how ITK works, what it costs and what you get.

FAQ

Common questions

Who is ITK for?

ITK is for small and medium business owners who want to understand their sales and marketing, without needing to be a data expert. Agencies use it too, to manage reporting for multiple clients.

What can ITK connect to?

Meta Ads, Google Ads, Google Analytics, Shopify and WooCommerce today, with more being added.

Do I need any technical knowledge to use ITK?

No. If you can log into your Shopify or Google account, you can use ITK. No coding, no jargon.

How do I get help if I'm stuck?

Email us or book a quick call, see our Contact page.

Billing FAQ

Pricing and billing questions

Is there a free trial?

Yes! Starter is free for your first 30 days, no card needed. After that, it's just £20/month or you can upgrade to a bigger plan.

How do I manage a paid subscription?

You can change or cancel your plan any time from your account settings.

What happens after checkout?

You'll be taken back to ITK to finish setting up your account.

What if I can't buy a plan online?

Some plans need a quick chat before you sign up. You can still get started, just get in touch and we'll set it up for you.

Is my data secure?

Yes. Your data is encrypted and only accessible by your account.